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NRT Notification Detail
| Improved Helpdesk upgrade |
| DATE: 2014-11-12 14:56 TYPE: ROPP |
| Description |
| Dear ROM SAF GTS User Issued : 2014-11-12 14:54 UTC In order to add more interaction in the helpdesk between the user and the ROMSAF team, it has been improved the Helpdesk with next new features: * It has been added the possibility to append comments/replies meanwhile the enquiry is "open". * These intermediate comments/replies will be private; so, only the user and the ROMSAF team will be able to see them. * Status changed to only 2 states: open and closed (when there is a final answer). * Multiple attachments: Now attachments are uploaded in the form and with the possibility to append multiple attachments. * Attachments in all the situations: initial enquiries, comments/replies and answers. * Enhanced helpdesk view using <fieldsets>. Kind regards The ROM SAF Team |
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